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Wednesday, June 14, 2006

 
Younger people frowning at e-mail
Instead favoring IM, SMS and e.g. MySpace (in Sweden we have a very popular similar service called Lunarstorm). I read elsewhere that in Korea e-mail seems almost extinct among teens. Services like MySpace are even taking away users from IM, which means that mobile access to such services will become very important.

It's also indicated how this might affect future corporate IT systems, as a MySpace-like paradigm might be expected.

I honestly prefer the more slow-paced e-mail paradigm, giving me more time to think through what I want to present, and not having to rely on people being around when I send the message. When doing business it's very often you are in different time zones or the other party is simply away, so asynchnonous messaging can't go away altogether. I expect though that e-mail and IM will merge. E.g. Skype chat stores messages until the other person is available, emulating e-mail. MS Outlook with fully integrated IM (from the same UI, using the same folders, with generic presence status (with possible auto-respond), sharing of contacts etc) would be really nice. I also expect VoIP to be integrated in similar ways.

Maybe I'm a bit weird, but I also don't want other people to know when I read a message vs responds to it. Responding to a message might require research and asking around, so the only information I want to present is the actual message. What I do meanwhile is completely my own business.

I though increasingly use IM (and VoIP) to quickly settle things. I obviously haven't used MySpace, but it's imperative for people involved in IT systems development to follow the trends in this area.

There have been postings about how teens get stressed out and can't sleep etc because they feel they always need to respond to incoming SMS and IM. In a workplace this could also increase stress and lower effectivity: If you sit in a meeting you should focus on the meeting (why else have a meeting) and leave to an auto-responder to just tell the "world" you'll be around later.

A not so good trend is that I sense the amount of non-interoprable systems are increasing. E-mail has the benefit that you can always send information to anyone else that also has e-mail (whatever the service). With IM and MySpace that's not the case. As younger people communicate in a more spontaneous way that's probably not an obstacle, but to professionals this is a real issue.

MercuryNews.com | 06/13/2006 | Teens turn away from e-mail

Quote: Ah. No wonder adults like Cindy Nelson of Palo Alto are frustrated. Nelson organizes a high school dance team, whose members all have e-mail. But ``it really doesn't work for communicating with the kids,'' she said.
So we need e-mail to IM gateways and aggregating e-mail/IM clients then. New market opportunity.

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