Rants And Ramblings About Mobile Technology
Anders Borg writing about the fun and crazy world of mobile and Internet service technologies.
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Thursday, July 20, 2006
Asking customers about what customers want
Mobilitec takes a new approach to getting feedback on mobile content services: Asking the customers, in this case 8 to 22 year olds. Sounds bloody obvious doesn't it, but it's done way too little.
The unique point with the approach taken here is to collect feedback from the users/customers in an orderly manner and draw conclusions from it, and then make effective use of that information.
Interestingly the examples of feedback that are mentioned are bloody obvious too. Almost anyone that's purchased content would give similar responses.
Have you ever been invited by your operator to provide feedback on your experience of their services? Me neither.
To practice what I speak: What would you say is good or bad about Abiro's services? Would you like anything different than it is now? Do the services provided work OK?
Youth are best judges of cellular content
The unique point with the approach taken here is to collect feedback from the users/customers in an orderly manner and draw conclusions from it, and then make effective use of that information.
Interestingly the examples of feedback that are mentioned are bloody obvious too. Almost anyone that's purchased content would give similar responses.
Have you ever been invited by your operator to provide feedback on your experience of their services? Me neither.
To practice what I speak: What would you say is good or bad about Abiro's services? Would you like anything different than it is now? Do the services provided work OK?
Youth are best judges of cellular content
