Opinionated comments on mobile phone industry news
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All entries are written by Anders Borg, CEO and Consultant of Abiro, that has a long experience in strategic planning, developing embedded and Java software, usability aspects, and the mobile phone industry in general. You can also read the latest Mobile News entries on your phone via wap.abiro.com, and we provide many News Feeds from popular news services. For advertising and contribution queries, please use the feedback form. News feed (local) FeedBurner Feed
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Wednesday, July 19, 2006
Know your phone
A report from LogicaCMG suggests that a big chunk of mobile phone users in the UK don't know what phone model they have when calling in to the operator for help. Some don't even know the brand.
I have a simple solution to this: Don't rely on the user, but rather standardize a way for the phone to tell about brand, model, condition, possible hardware problems etc, similar to how nowadays repair crews monitor cars.
As a mobile phone is inherently a communication device (obviously) this is technically trivial to solve. OMA just needs to bring forward a standard way of doing this, e.g. by the operator being able to query the phone via SMS.
Just do it...
Study: many don't know the model of their phone - Engadget Mobile
Study: Most Cell Phone Users Flunk Mobile Hardware 101 - Yahoo! News
Most Cell Phone Owners Don't Know What They Use - Mobiledia
I have a simple solution to this: Don't rely on the user, but rather standardize a way for the phone to tell about brand, model, condition, possible hardware problems etc, similar to how nowadays repair crews monitor cars.
As a mobile phone is inherently a communication device (obviously) this is technically trivial to solve. OMA just needs to bring forward a standard way of doing this, e.g. by the operator being able to query the phone via SMS.
Just do it...
Study: many don't know the model of their phone - Engadget Mobile
Study: Most Cell Phone Users Flunk Mobile Hardware 101 - Yahoo! News
Most Cell Phone Owners Don't Know What They Use - Mobiledia
