Rants And Ramblings About Mobile Technology
Anders Borg writing about the fun and crazy world of mobile and Internet service technologies.
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Wednesday, July 19, 2006
Know your phone
A report from LogicaCMG suggests that a big chunk of mobile phone users in the UK don't know what phone model they have when calling in to the operator for help. Some don't even know the brand.
I have a simple solution to this: Don't rely on the user, but rather standardize a way for the phone to tell about brand, model, condition, possible hardware problems etc, similar to how nowadays repair crews monitor cars.
As a mobile phone is inherently a communication device (obviously) this is technically trivial to solve. OMA just needs to bring forward a standard way of doing this, e.g. by the operator being able to query the phone via SMS.
Just do it...
Study: many don't know the model of their phone - Engadget Mobile
Study: Most Cell Phone Users Flunk Mobile Hardware 101 - Yahoo! News
Most Cell Phone Owners Don't Know What They Use - Mobiledia
I have a simple solution to this: Don't rely on the user, but rather standardize a way for the phone to tell about brand, model, condition, possible hardware problems etc, similar to how nowadays repair crews monitor cars.
As a mobile phone is inherently a communication device (obviously) this is technically trivial to solve. OMA just needs to bring forward a standard way of doing this, e.g. by the operator being able to query the phone via SMS.
Just do it...
Study: many don't know the model of their phone - Engadget Mobile
Study: Most Cell Phone Users Flunk Mobile Hardware 101 - Yahoo! News
Most Cell Phone Owners Don't Know What They Use - Mobiledia
